Facebook or LinkedIn – Getting Started on Social Media

Start with either Facebook or LinkedIn. My previous post discussed why social media presence should no longer be considered an optional activity for organizations of any size; including solopreneurs, entrepreneurs, professional services, and nonprofits. But for people whose expertise is embedded into their profession and the services that they offer, getting started can seem complicated — and maybe even a bit intimidating.

So, how do you get started?

Ideally, even the smallest business or organization should be active on several social media platforms. And ideally, one day, maybe you will be!. But getting started can be pretty easy if you choose just one platform to begin your social media marketing journey. There are two primary social media platforms that have tremendous reach. Facebook and LinkedIn. Which one is right for you depends not so much on what your business offers, but on who your main customers are.

Facebook

FacebookFacebook has over 2 billion users logging on to it every day. That’s nearly everybody in the developed world, outside of China. But that doesn’t mean that Facebook is the right platform for you. Let’s consider who those users are… And why they are on Facebook…

Typically people use Facebook for personal social connections. They are not typically using it for business purposes. So why use Facebook as business marketing tool? Well, if your business or organization is oriented towards individual consumers, there is literally no better place in the known universe to connect with them.

LinkedIn

LinkedInLinkedIn continues to grow, but will probably never have as many users as Facebook does. LinkedIn currently claims to have over 500 million users, but third party sources but the number of users per month at about 106 million. So why use LinkedIn if it has only around 10% as many daily users as Facebook? Once again the key consideration is who those users are.

Typically LinkedIn users are using it strictly for business purposes. Cat videos and YouTube “fails” are strongly discouraged, and seldom seen there. LinkedIn is the online leader for business to business networking, and for individuals looking to build their personal network connections for business or career building opportunities. If your business or organization is primarily business to business (b2b), there is literally no better place in the known universe to connect with them.

Using Facebook Professionally

You probably already have a Facebook page that you use to stay connected with friends and family. Good, you are going to need that. What you are NOT going to do, is use that personal Facebook page for your business!

Set up a Facebook business page, also called a “fan page” by Facebook. Once you are logged in to Facebook, simply visit this page and follow the instructions to set up your page. We’ll talk again in a few minutes once you’ve done that…

Great! That was easy right?

Now we need to get down to business. Hopefully you had some images available, at least your logo, or a professional looking head shot. It’s no disaster if you don’t yet, but you are definitely going to want some images to take advantage of such a visual medium. You’ve also already gone through the setup wizard and entered plenty of relevant information about you and your organization and what it does. Now what?

Once you have created your Facebook Business Page, there are two things that need to happen in order to be successful.

  1. You need people to see your page
  2. You need something for them to see when they get there.

 

Getting People to See Your Page

The Achilles’ Heel of Facebook is visibility. Business pages only show up regularly in the Facebook feeds of people who have “Liked” the page. This creates a kind of “Catch 22” for new pages. You don’t get seen unless you;re liked, and you don’t get liked until you are seen. Ouch.

So what can you do about this? First, you will be able to ask all of your personal Facebook friends to “Like” your new business page. Click on the link that says “Invite your friends to like this page”. That should get your personal friends  connected to your business.

Of course that’s not why you created a business page, but it helps lend credibility to your page if it already has some “Likes”. Getting “Likes” is almost certainly going to require some paid advertising on Facebook. This is neither as difficult, or expensive as it may sound though.

Facebook offers what is probably the most detailed and granular advertising tools for small organizations available anywhere. You can set your daily budget to be any size you want, even just a few dollars at first to test the waters. You can also set your campaign to run for a day or two, or for as long as you want. Facebook also allows you to target your ad to extremely precise demographics. Want to target only women between the ages of 35 and 49 who have expressed an interest in natural health products? You can do that.

Remember, your goal here is not to “sell, sell, sell”. It’s simply to get the right people to visit and “Like” your Facebook page.

Posting to Facebook

Once people begin visiting your page, there needs to be something there for them to read and see. Once again, a quick reminder that Facebook is communications, and networking tool. If you post nothing but “hard sell” messages, it won’t be long before people start clicking on the “Unlike” button.

The key to all social media posting is to provide something of value to visitors. People are visiting your page because they want to, not because they have to. Whatever you post should give them something of value. What that is will depend on what you offer. Occasionally you can offer something with financial value, like a discount coupon or code, but more often than not, people will appreciate valuable information. For example if you sell hand made handbags, an article about how they are made might be nice, Maybe even a video showing all the steps involved in creating a quality handmade handbag. If your product is high end furniture, articles and picture that show what to look for when shopping for high quality furniture might offer value. Show people how a $3000 dollar coffee table is vastly superior to a $150 coffee table.

Using LinkedIn Professionally

Unlike Facebook, LinkedIn is set up from the get-go to be business oriented. But there are several ways to use it well. The first, easiest, and most important, is to get an account on LinkedIn. Once you have an account (or if you have one already) it is very important to make sure you set it up completely, and keep it up to date. I cannot stress this highly enough. You MUST have a complete profile, relevant titles, headlines and taglines, a decent professional picture, and up to date info. 

You have complete and up to date profile, now what?

LinkedIn is a social networking tool. So the next step is to start networking. Connect with all of your business connections. They will probably all be on LinkedIn already, so find them, and connect with them. LinkedIn can also be connected to your address book on Outlook or Windows or MacOS. If you have a lot of business contacts there, you should consider clicking on “Allow” when asked if you want to link your account.

What About Connecting with People you don’t Know?

Generally speaking, this practice is discouraged, and considered to be “bad form”, or worse – “spammy”. But there are exceptions. If the person is a friend of a friend, you can either ask your friend for an introduction, or send a note with your invitation. There may also be circumstances where you feel that mutual interests are so strong, that a nice introduction note will almost certainly be well received. Hopefully, you have succeeded so far by having good judgement and people skills. Use those skills on LinkedIn just as you would in “real life”.

Other Best Practices on LinkedIn

 

Posting
Just like on Facebook, you are going to want people to find something interesting to read when the visit your profile. Post updates frequently (one or twice a week is plenty). Post articles occasionally, if you enjoy writing. Every time you post an update, a little note will appear in the LinkedIn feed of your contacts. So it’s a nice, easy way to stay connected. Well written, full articles, are occasionally picked up by LinkedIn Pulse. When this happens (if it happens) literally thousands of professionals and business people will see your article, and learn about you.

Endorsements & Recommendations
LinkedIn has a skills section that you should have completed when you set up your profile. All of your contacts also have skills listed. The value of these skills has become somewhat questionable, as there is no verification scheme in place. However, I recommend that you occasionally endorse your contacts for the skills that you know they have, and send them a quick thank you note when they endorse you. It’s just another nice way to stay connected, active, and keep your name in front of your contacts.

Recommendations are a bit more work, but also have significant value. Essentially, a LinkedIn recommendation is a “Testimonial”. Be generous with yours when appropriate. Ask for them when you believe they are deserved AND will be forthcoming.

Groups
Like Facebook, LinkedIn has groups. It’s a very good idea to join a few that are relevant to your business. Posting to a group guarantees that many people with shared interests will see what you have to offer. They can also be a great way to build your personal LinkedIn contact network. Even if you don’t post new articles to your group, an occasional comment or “like” — will keep your name in front of the right people.

LinkedIn Business Pages

Like Facebook, LinkedIn offers business pages. Unlike Facebook, there is not much need for a separate business page unless your organization has many members and employees. Remember, LinkedIn is a business oriented platform already. That means that your “personal” LinkedIn account is already a “business” account. If your organization does merit a separate business page, you can set it up here.

Hopefully, I have provided enough information here for you to get started, and keep using social media for your business or organization. If you’d like some more help, or for someone to go through the process with you, contact me. I’ll be happy to help you.

Think You Don’t Need Social Media? Your Excuse Does Not Add Up.

3 reasons that your business needs to use social media marketing

If I had a dollar for every entrepreneur that told me they didn’t need to do social media marketing… I’d be rich. And since I’d like to be rich, here is why the excuses don’t add up.

Excuses, Excuses, and More Excuses

  1. I have enough business already

    This is my favorite excuse. It’s my favorite because it is hard to rebuke while remaining respectful. That’s because it reveals an inadequate understanding not only of social media, but more importantly of marketing.

    Marketing is NOT the same as sales, and social media marketing is not the same as online selling. Social media marketing is a way to remain engaged with your existing clients and customers, as much (or more) as it is about “advertising” your business to the world. Social media give you an opportunity to keep providing your clients with valuable information and insights, even when they are not actively seeking your services.

    Rather than look at social media marketing strictly as a way to drum up new business, think of it as a way to give added service and benefits to your customers. Let them know that you are thinking about their well-being, and they are far more likely to think of you as more than “just the guy that services their widget-whatever every year or two.

  2. I’m too busy to deal with Facebook and Twitter and Pinterest and LinkedIn and Instagram etc.

    I get it. You are busy. That’s good. In the scheme of dangerous assumptions that have sunk innumerable small businesses, “I’m too busy with existing customers to worry about new ones” probably ranks at number one.

    Customer acquisition is always the most expensive activity of any business, especially a sole-proprietorship, or professional practice. When your primary product is your time, time spent trying to gain new business is uncompensated. It is also necessary. So the key is finding time and then using it wisely and efficiently.

    It is easier and much more efficient to retain existing clients, and to use an ongoing and simple marketing system to load the top of your sales funnel.Social media are the perfect means of keeping current clients engaged and simultaneously generating the kind of leads that can be built on when the time comes to move them down the sales funnel.

    What’s the secret? First it’s finding and using only the social media platforms that are most likely to be relevant to your clients. Second, it’s maintaining a “steady drip” of useful nuggets into those platforms, while being diligent about responding quickly to contacts and comments. It took discipline and determination to build your business.

    It’s taken hard work and discipline to keep it going. I have total confidence that with discipline, determination, and HARDLY ANY WORK AT ALL you can maintain a social media presence that will be of value to you, your business, and your clients.

  3. I Don’t Understand the Technology

    This is actually a valid excuse, but it’s only a temporary one! The technology and the social media platforms that run on the technology can be learned. Your kids learned it. I learned it. You can learn it too.

    In fact, I am pretty passionate about helping people like you learn to use social media technologies. We’ll go as slow, or as fast, as needed. And we’ll only concentrate on the one or two platforms, that we decide together, make sense for your specific situation. No wasted time, energy, or money.

    Let’s do it!

  4. Did I leave something out? Got a better excuse? Let me know!

 

Contact me today if you want some social media help, or if you just feel like challenging my assumptions!

 

The Reputation Economy and Social Media

Facebook Sign - should your nonprofit, ngo, or charitable organization be using Facebook?

We are living today in a “Reputation Economy”, and like it or not, your reputation is affected by your social media activity (or lack thereof).

What is a Reputation Economy?

We are accustomed to the idea that our reputations precede us in our social interactions in the “real” world. Our friends know us, our colleagues know us, our clients and customers know us. And each of them has developed an idea about us that can be shared – our reputation.

In the digital economy and its extended social networks, the distinction between our physical and virtual reputations has disappeared. Our digital reputation is our “real” reputation, and the digital economy has become a reputation economy. Our reputations, as available digitally, carry very real implications. In the reputation economy our online personas can attract new clients, new friends, even new romantic relationships.

Your reputation defines how people see you and what they will do for you.  It determines whether your bank will lend you money to buy a house or car;  whether your landlord will accept you as a tenant;  which employers will hire you and how much they will pay you. It can even affect your marriage prospects.

And in the coming Reputation Economy, it’s getting more powerful than ever.  Because today, thanks to rapid advances in digital technology, anyone can access huge troves of information about you – your buying habits, your finances, your professional and personal networks, and even your physical whereabouts – at any time.  In a world where technology allows companies and individuals alike to not only gather all this data but also aggregate it and analyze it  with frightening speed, accuracy, and sophistication, our digital reputations are fast becoming our most valuable currency.
~ From The Reputation Economy: How to Optimize Your Digital Footprint in a World Where Your Reputation Is Your Most Valuable Asset

The Role of Social Media in a Reputation Economy

Social media like Facebook, LinkedIn, Twitter, Instagram, Pinterest, or WhatsApp are readily available, easy to find, and easy to share. Everything we post, and just as importantly, everything posted about us, has an effect on our reputation. Prospective employers will Google you, and they’ll take a look at your Facebook account. Regardless as to your level of active participation in the social media world, there is more than likely something in cyberspace that has an impact on your reputation.

It is important to each of us that we actively manage our reputations online, and effective usage of social media tools is the best mechanism for doing so.

First Steps

If you don’t have at least a Facebook account and a LinkedIn account – get one now!

Yes, I’ve heard all the excuses. I have nothing to post. I am a very private person. I don’t have many friends. I don’t know how to use it. I don’t like computers. Technology scares me. I’m too old. My friends don’t use Facebook. LinkedIn isn’t for people like me. Feel free to add your own excuses… But here’s the thing; if you are not controlling your reputation online through these media, then your reputation is being controlled by other people.

Either people are talking about you, and you have no way to direct the conversation (or even know that it’s occurring), or, just as bad no one is talking about you at all. You may think that’s dandy – but it isn’t. When you are an unknown entity online employers may be reluctant to hire you, potential clients may be less likely to hire you, and potential romantic partners might even be less likely to date you!

Why is having no reputation online nearly as damaging as having a bad reputation?

  1. You are always competing with people who do have online reputations.
  2.  It is not advantageous to have an unknown reputation a reputation economy. Whether for a job or a date, it is human nature to fear and distrust the unknown.

Signing up for an account is pretty straightforward. Companies like Facebook and LinkedIn go to great expense and expend a lot of effort making their products easy to use and as intuitive as possible. Visit facebook.com to start there, and linkedin.com to join LinkedIn

Next Steps

Once you have some online presence, it’s important to manage that presence.

  1. What would you like your reputation to look like?
    This is straightforward enough at the most basic level. You probably want to appear as an honest, decent person, of integrity. But beyond that you may want to emphasize certain aspects of your personality and deemphasize others. You need to have a good idea abut what you want your reputation to look like if you want to effectively manage it.
  2. Edit the “About Me” sections in all your social media accounts
    Whether it’s Facebook, Twitter, LinkedIn, or Google MyBusiness, you need to keep this section current, consistent, and on message. It’s often the first thing people see when they visit your social media pages. Make sure that there is something there, and that it reflects upon you exactly the way you’d like it to.
  3. Photographs, photographs, photographs
    People love images. We can’t help it. Make sure you accommodate that desire – first and foremost with a good profile picture. If your account is in your personal name, then use a photograph of yourself. No silly symbols. No avatars. You are the person with the the reputation. Your picture is who you are. Corporate accounts or accounts for business names should use either an official logo, or the principle person’s picture, as appropriate to circumstances. Beyond profile photographs, the use of photography will enhance your pages, make them more enjoyable for visitors, and encourage people to learn and linger. If you have the budget, inclination, and ability video posts can be even more powerful than photographs.
  4. Participate
    They call these media “social” for a reason. Spend time there. Join a few groups. Answer questions. Share information and knowledge. Become active online. You don’t need to spend hours every day, even a few minutes every couple days is enough to build a reputation as an active participant, and as a person that adds value in their online community.
  5. Monitor
    Login to your accounts daily if possible. Remember, you are there to manage your reputation. You’ll never put out a fire that you didn’t know was burning.
  6. Manage
    This is the hard part. It isn’t technically difficult. It’s hard because it requires discipline and commitment. There’s the old saying that “Rome wasn’t built in a day”. Well your online reputation in the reputation economy won’t be built overnight either. Stay focused on your goals. Set aside time every day to monitor your accounts and respond to questions and comments. Set aside time every week to post content and add value to your online communities.
  7. Ask for help
    You hire a lawyer to draft your contracts. You hire an accountant to do your taxes. You hire consultants to help you solve business problems. Consider hiring a consultant (like me) to help you develop your social media strategy and manage your social media presence. I’m located in Toronto and provide most of my services here, though I will consult online or by telephone too. Just like the field that you are in, my field is competitive too. I’m happy to help you find someone more appropriate to your unique requirements, if my services are not what you need.

Contact Me

 

4 Secrets for Social Media Failure

How to fail at social media marketing, 4 helpful tips

Failure isn’t “rocket surgery”.

Any person or organization can handle its social media posting without a huge commitment of time or money. It is quite likely that by doing it right, you, and your organization, will achieve at least some level of measurable success. And while success is never guaranteed, there are several different ways to guarantee failure. Here are some of my favourites.

  1. Post nothing but link spam:

    This is probably the number one rookie mistake. You’ve taken the plunge into social media marketing, you’ve chose a realistic and measurable goal (driving more traffic to your website), and you begin your tweeting and posting. Three times a day, five days a week, you post something along the lines of.
    we have the prices in Toronto for silver plated widgets! Click Here to buy some.
    Ask yourself how often you’ve clicked on a link like that? Probably not too often. How much value does a post like that add? Is there anything worthwhile to be learned from it?There is a saying from the early days of the Web that’s as relevant today as it was twenty years ago, “content is king“. Every post should provide something of interest or value to your stakeholders, even the posts with links back to your blog or website.

  2. Spread yourself too thin:

    If you are a full-time social media professional working for a larger organization, this may not apply to the same extent, though it still matters. If you are a self-employed professional, or working for small volunteer-staffed organization, it is all too easy to sign up for accounts on every social media platform that you happen upon, in the hope that by being everywhere, you can get your message across to everyone. Unless you actually are a social media professional, you’re soon going to learn that if you post everything to every platform, you’re not going to have enough time to actually accomplish the core tasks of your organization. Or, you’ll spend so much time working on promoting your work, that you don’t have time to actually do any work! Or (most likely) you’ll just give up completely on social media and just walk away. Choose a couple platforms that are right for you and/or your organization, and work them consistently.

  3. Choose the wrong platform:

    Not every platform, not even all of the “big three” (Facebook, Twitter, and LinkedIn) may be right for your project, business, or organization. Eventually most organizations are going to bump up against their limits of time and monetary resources. Like any other important project, it’s important to concentrate your social media efforts where they are most likely to yield your desired results. A retail business selling gourmet chocolate products will probably get great bang for their marketing efforts by investing time and money in its Facebook Page. LinkedIn would likely be much less effective for a retail business like this. On the other hand, the exact opposite would be the case for a professional who offers business to business services. In a previous post I offered some helpful advice on choosing the best platforms.

  4. Become too busy, too lazy, or too complacent to post:

    .…And of course the absolute best way to fail at social media marketing is to not do any.Back when I was a teenager just starting to go out to restaurants and bars on my own, my buddies and I couldn’t figure out why our waiter would not return to our table after we bought our first round. I finally screwed up enough courage to go up to him and ask. This was his response:”a horse can’t do no work if you don’t give it no hay

    Simple, and to the point. If you don’t put in any effort, you will not reap any rewards. By avoiding to the three previous failure “tips”, it becomes much easier to avoid this last one too. All it takes is a few minutes, once or twice a day, and the self-discipline and task prioritization needed to make those few minutes available every day.

Now go forth and post my friends. Go forth and tweet! The world is waiting for you.

Choosing (Social Media) Channels

Social media channels

Choosing the social media channels that will work best for your business is a tough choice. For the largest of businesses, the choice is actually easier than it is for smaller, entrepreneurial enterprises. The big boys have only once choice – participate in everything! But for those of us with more limited resources, it can be a bit more complicated; and confusing.

Choice number one is a “no-brainer”, but let’s get it out of the way right now. Every business, of every type, and of every size, needs to have some social media presence today. I’ve provided several reasons in other posts, and the research is pretty conclusive elsewhere too. In a nutshell though, choosing to opt out of social media is like walking away from a poker game with your money still on the table. Why would you even consider it?

Social media channels

But what channel(s) will provide you and your business with the best return on your investment of precious time and money. In a previous post I covered many of the nuts-and-bolts basics. Here’s a summary:

Which Social Media Channels Make Most Sense?

The answer to this question depends a lot on the nature of your business. I’ll provide a few suggestions.

  • Retail Business (B2C) The key to choosing the right platforms is in selecting the channels on which your clients are most likely to be found. For a typical B2C (business to consumer) retail store that should start with Facebook, and probably include Instagram too.
  • Professional Practice (B2C) For professionals that serve consumers a Facebook business page is also the best place to start. Since virtually all your customers are on Facebook, it makes sense for your consumer focused professional presence to be there too. [Also] all professionals, whether B2C or B2B (business to business) should also have an up to date LinkedIn page.
  • Professional Practice (B2B) B2B professionals need to be on LinkedIn, and more than that – to actually use LinkedIn. It’s also a good idea, even for a self-employed professional to have a blog—either on their existing website, or as a stand alone, that links to and from the website.
  • Other Business to Business  B2B businesses should concentrate their online marketing efforts where their business clients are most likely to be found online during business hours. And that’s going to be on the Web (as they search for products, services, and solutions to problems) and on Twitter, where many business people have their own Twitter feeds open on their desktops all day. Web-based social media marketing basically means blogging.

The take-away about social media channels is this:

  1. Your business should concentrate its social media presence in the channels that are most relevant to your customers and clients.
  2. Your business should further concentrate its resources to producing the kind of content that your stakeholders are most likely to respond to.

What kind of content do people respond most strongly to? The basic answer to this is surprisingly simple, the richer the media, the stronger the response. So, the biggest impact will be from video and audio—and that generally means YouTube, Facebook, and Podcasts. This is great if you happen to be naturally inclined to presenting in front of a camera, or speaking into a microphone. It that’s the case, your all set! Get in front of your camera (always look professional), record your video, and post it on your Facebook Business Page, your YouTube channel, and wherever else your customers will see it.

Unfortunately, not everybody is blessed with stage presence and a radio voice. For medium sized businesses that doesn’t have to be a barrier. You can hire professionals to produce your videos, and even use actors to “star” in them. For smaller businesses and solopreneurs, the challenge of using video might be insurmountable. That’s OK! Your customers are still online, and there are numerous ways to reach them.

In Why Inbound Must Change,  Meghan Keaney Anderson talks about some of the many ways available to reach people on social media. Her overall message of the article is a bit intimidating for smaller businesses, but that’s why I wrote the article you are reading right now. Rather than being intimidated into inaction, just review the options, and choose ONLY the channels that you think will work best for you and your business.

As entrepreneurs, we all eventually learn that we can’t do it all. But we also learn that, by concentrating our efforts where they are most likely to yield results, success is always within reach. Go forth and get social.

 

Social Media Account Management

social media icons

What is “Social Media Account Management”?

Essentially, a social media account manager, or management service, looks after the social media needs of an organization. That service comes at a cost to the organization, and will nearly always include at least Twitter and Facebook. Larger organizations will have greater needs, and specialized organizations will have special needs.

The following quote offers some insight into what organizations in the private sector typically pay for social media account management services.

Creating a comprehensive strategy for social media marketing and outsourcing all work for all channels (with a minimum of two social networks) costs anywhere from $3,000-$20,000 per month, with the industry average settling between $4,000-$7,000 per month. If you want the social media agency to start the accounts from scratch and consult on a 4- to 12-month contract, you’ll pay between $3,000-$15,000 per month. What do they mean by channels, minimum of two? That’s just a fancy way of saying that the cost includes both Facebook and Twitter…I’m betting there’s probably an upcharge if your company wants Google+, too.

The Content Factory

Social media account management services are included in the social media marketing packages of agencies like The Content Factory. They provide great service, but their services often come at a cost that the typical self-employed professional entrepreneur can’t afford.

What about Buziness.com?

We offer a set of services designed to be a perfect fit with the needs of nonprofits, charities, and NGOs.

The goal of Buzzyness.com is to enable nonprofit organizations to manage their own social media accounts. To make that process as cost effective and simple as possible, we work with organizations to determine which social media platforms offer the most value to their unique requirements.

How do my prices and service compare with other agencies?

I’ll be blunt. My prices are significantly lower than the agencies and companies set up to service for profit organizations in the private sector.

The following example is not meant to show how for profit companies get “ripped off”, or how a big social media agency will “rip off” your nonprofit. It’s actually easy to see that by paying a lot of money, an organization can expect a lot of very good service. The issue, of course, is that the typical small to mid-sized non profit organization is being run on a budget that makes this level of service unaffordable. (My prices)

Example:

The Content Factory ($8000/month)

*The Content Factory positions itself as a lower cost alternative to the big agencies.

For $8,000 per month, here’s a rough outline of the social media marketing, digital PR, web content writing and content marketing you can get with The Content Factory – and we’re also able to negotiate a smaller package for a smaller price tag:

  • 3 blog posts a week. We’ll develop a keyword strategy that targets all of the search phrases you want to rank for. From there, we’ll build out an editorial calendar that systematically targets your keywords, while also offering informative, actionable and interesting content to your readers.
  • Monitoring of Twitter for related keywords, then pushing links/tweets to those talking about relevant topics. If people are tweeting about it, I’ll get an alert and can tell ’em all about your company
  • Getting relevant Twitterers to follow you – We hunt you down several hundreds of followers a week, targeting users by location, number of followers, number of updates, bio keywords and tweet keywords.
  • Daily Twitter updates (an average of 7-10 per day, focusing on interacting with thought leaders, journalists, existing and potential customers, etc.)
  • Managing the Facebook page – 2-3 updates per day, with a focus on sharing content from thought leaders and complimentary, non-competing businesses.
  • Facebook ads – Facebook ad campaign management with a $250 monthly budget built into the rates (you get ads, without being paid extra for them).
  • Google+ and LinkedIn management – With daily updates
  • Reddit Advertising – A mixture of posting, commenting, and generally being active in the community (or specific communities of your choosing). Reddit marketing is flexible, and heavily dependent on what your business does.
  • Custom social media graphics – At least 2 per week
  • Consistent PR – Our clients have been featured on the Today show, CNN, The New York Times, The Wall Street Journal, Wired, TechCrunch, Fox Business…the list goes on and on. Not a month goes by that one of our clients doesn’t get major national press coverage, and it’s a huge addition to social media work.
  • One press release per quarter – We’ll help you make news to make the news.
  • Helping you write articles, then pitching to major publications – One per month. Our clients have written articles that have been featured on Forbes, Business Insider, The Huffington Post and a variety of other influential publications.
  • Contest creation/management as needed. We’re big fans of contests, because they can draw all kinds of people to the site who would’ve never found it otherwise. Plus, they’re great for website traffic.
  • Social bookmarking submissions like woah. We submit to sites that nobody thinks of, but they certainly drive traffic. We also submit links to Quora, StumbleUpon, Reddit, etc.

To help make sure we’re always on the same page, every month we send our clients a monthly update with the following information:

  • New Twitter followers and interesting interactions
  • New FB fans and interesting interactions
  • Google Analytics traffic reports
  • Number of blogs/articles written (with stats to match)
  • Feedback quotes from social networking sites
  • Links to media coverage we’ve gotten you/your company, social shares
  • Whatever other info/stats you want us to keep track of
  • Goals/milestones achieved
  • Tasks slated for the following month

So, that’s what we do and how much we do it for – you can click here for a much more thorough rundown of everything that’s included in our packages. In the interest of full disclosure: our rates are significantly less than the industry average, and it’s entirely possible that larger online PR agencies have more contacts and resources than we currently have access to.

Unfortunately, for a typical small or localized nonprofit a budget of $8000 a month exists only in the realm of fantasy. However, if your organization can justify and afford that amount, the Content Factory actually offers a heck of a lot of service for that amount of money.

So What Can a Nonprofit do?

There are a couple of options open to organizations on tighter budgets.

  • Look for volunteers
  • Hire a student
  • Hire a recent graduate
  • Hire a professional social media manager
  • or…

CONTACT ME

We can talk about an affordable solution that offers the best of both worlds. Professional guidance, informed decision making, appropriate account setup, initial training, and customized ongoing support options to fit every budget.